FAQ's

Here are the answers to some Frequently Asked Questions from BondTypists

Q. Who are Bond Typists? A. BondTypists is a small virtual assistant company which is run from my home in Warrington. I run this business myself, Stephanie Bond. Q. What sort of work do you undertake? A. I am very versatile in the work I can do for you, most jobs considered. Whilst I have experience in audio transcription, these jobs will only be taken on in small doses with single voice audio, due to the amount of time these transcriptions take, it takes around 1 hour to transcribe 20 minutes of audio of a singular voice, so for an hours audio, it takes me 3 hours to trasnscribe, and that is with good quality audio. Other than audio transcription, I will write your CV, letters, emails, proposals for work, copy typing handwritten notes and more. Please contact me with your requirements for more detailed information. Q. Why should I bring my business to you? A. I provide professional, reliable and economical support for your business or personal needs! I am self-employed, so my clients do not pay me an annual salary, Income Tax, National Insurance or sick pay and you don’t provide me with office space or equipment. I deal with all my clients personally and all work is completed to the highest of standards. By using Bond Typists you can get back to building your business instead of typing your letters. I am exceptionally organised and thoroughly enjoy typing. Q. What type of files do you accept? A. These can be scanned in copies of handwritten notes in PDF, any Microsoft Office file, or you can just send me the details I require via an email. Q. How does your service work? A. Just contact me about the work you would like to me complete, I will tell you if I can do the work and whether I can do it to your time frame. If you are happy with the quote and time frame, then I will ask you to send me all relevant information, and I will get on with the job. I will then email you back the document(s) completed, and you will receive an invoice for payment. Q. Can I hire you for just one job? A. Of course! I can be hired for as few or as many jobs as you like! Q. Can I hire you on a retainer? A. Yes, if you are interested in using my services on a continuous weekly, monthly, quarterly or yearly basis. Contact me and we will discuss your needs! Q. What happens if you can't complete the work in the time stated on the quote? A. In the unlikely event I cannot complete the work in the given time frame, I will contact you at the soonest opportunity, and we can mutually decide how we go forward. If the reasons are beyond my control (such as an illegible hand written set of notes), we will discuss how much longer this job is likely to take me, and any extra costs involved- I will always contact you before making changes to the quote, and if you are unhappy with the revision, you can change your mind with your initial up front payment back.

Q. How do you know how long a job will take? A. I type at 69wpm, so in an hour, I can type just over 4000 words. I will usually give you a time frame between "1-3 days", but if you require your work completed sooner, for example if you need a document by 2pm the next day, I will do all I can to arrange this. But during busy periods, this may not be possible. Q. Do I pay you in advance or on completion of work? A. I take 50% payment in advance of work commencing, this is to ensure that the work I am being given is genuine. If the cost is £10 or less, the full amount is payable upfront- in the unlikely case of you being unhappy with the service I have provided, and you are unhappy with any other resolution, we can discuss reimbursment. Once work is completed, you will be sent an invoice outlining the remaining costs and a 10 day time frame to pay this within. Q. Do you charge VAT? A. No, Bond Typists is not required to be registered for VAT, so you will not have to pay. Q. How long do you keep files? A. I will keep all documents until I have confirmation that the work has been received and the customer is happy, if I hear nothing from my customer within 6 weeks, the files will be deleted. If there are no requests from you to amend or change the files, I assume that work is finished and the files are no longer required. Q. Can I hire you again to do another job for me? A. Absolutely! I would be happy to take on more work from previous customers! You may even wish to tell your friends! Q. Would you be willing to sign our confidentiality agreement? A. Yes. I'm happy to sign any confidentiality agreement that you have before beginning work for you. Q. How do you use my personal details? A. I only use your personal details for what is required under the law and I will not sell your details to third parties. I will only contact you with information about your order, such as when more information is required, when work is completed or when the invoice is ready for payment. All personal details are destroyed when no longer needed.

Q. How can payments be made?

A. When we agree a price and time frame, I will send you an invoice via PayPal, this will give you the amount owed, this will be the initial 50% deposit and must be paid before work commences. (Until this payment is received no work will be done) Once the work is completed, Bond Typists will send you a second and final invoice for the remaining balance, again via PayPal, this must be paid within 10 days of receipt.